The world is currently experiencing a period of rapid technological change that has been called ‘ the fourth industrial revolution ’. New technologies are being developed which will fundamentally reshape government workforces and change how government makes policy and delivers public services. The breadth and complexity of new technologies has created uncertainty about how they will be used, with many, often contradictory claims being made about their benefits and harms, such as the threats to privacy and the potential for governments to be more efficient. What are future technologies? Future technologies can be physical devices such as drones, wearable technology and robots. These may be used as tools directed by humans to collect data, access information, or perform useful tasks, sometimes in the place of a person. Other future technologies take the form of advanced computer software that can handle data in new and powerful ways – for example, artificial intelligence. Some of t...